Refund policy

✨ Returns & Exchanges ✨

Because our enchanted pieces are made for little ones, and for hygiene reasons, all sales are final unless there is an issue with your order.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

Once approved, we’ll happily send a replacement or issue a refund.

Final Sale Items
All sale or discounted items are final sale and not eligible for return or exchange.

✨ Refund Policy ✨

Refunds are only granted if:

  • Your item arrived damaged

  • You received an incorrect item due to our error

Approved refunds will be issued to the original payment method within 5–7 business days. Shipping fees are non-refundable.